Refund and Exchange Policy
At PhonePlanet, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we offer a simple and convenient return, refund, and exchange process, subject to the following terms:
1. Eligibility for Refunds and Exchanges
•Products can be returned or exchanged within 14 days of the delivery date.
•To be eligible for a return or exchange, the item must be:
•In its original condition (unused, unaltered, and with no signs of wear).
•In the original packaging, including all accessories, manuals, and promotional items (if applicable).
•Accompanied by the proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
The following items are not eligible for return or exchange:
•Opened or used accessories (such as screen protectors, earphones, or charging cables).
•Products that are damaged due to misuse, negligence, or unauthorized alterations.
•Items marked as final sale or non-returnable at the time of purchase.
•Gift cards or any promotional items received as part of a purchase.
3. Refund Process
•Refunds will be issued to the original payment method used during the purchase.
•Once we receive and inspect the returned item, we will notify you about the status of your refund.
•Approved refunds will be processed within 7-10 business days from the date of approval.
•Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item delivered).
4. Exchange Process
•Exchanges are allowed for the same item in a different color or model, or for a different product of equal or higher value (with payment of the difference).
•To initiate an exchange, contact our customer service team with your order details.
•Once we receive the original item and confirm its condition, we will process the exchange.
•Any price difference between the exchanged items will be handled accordingly.
5. Damaged or Defective Items
•If you receive a damaged or defective item, please notify us within 48 hours of delivery.
•We will arrange a return or exchange free of charge, including shipping costs, and ensure you receive a replacement or full refund, depending on availability.
6. Return Shipping
•For returns or exchanges not due to an error on our part, the customer is responsible for the cost of return shipping.
•We recommend using a trackable shipping service or purchasing shipping insurance. PhonePlanet is not responsible for lost or damaged return shipments.
•If the return is due to a fault or error by PhonePlanet, we will cover the return shipping costs.
7. How to Initiate a Return or Exchange
•Contact our Customer Service team at [insert contact details] to initiate the process.
•Provide your order number and details of the product you wish to return or exchange.
•Our team will guide you through the return or exchange process, including instructions for shipping.
8. Contact Us
If you have any questions or concerns about our refund and exchange policy, feel free to contact us at:
•Email: [phoneplanetkw@gmail.com]
•Phone: [+965 99729279]
This policy outlines the key points for returns and exchanges and provides clear instructions for your customers. Let me know if you’d like to adjust any part of this!